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Frequently asked questions

I’d like to turn off my default limit, how should I proceed?

Go to National Bank of Belgium and follow the instructions below:

How to retrieve the document

Do I need to register in order to play on Magicwins.be?

You can test all games on this website by playing a 10 minute demo game with limited credit. After 10 minutes the game will automatically end.

When you create an account on Magicwins.be, you can still play all games in demo. You can do so as long as you want, to practise or just for fun.

When you create an account on Magicwins.be, you can also play with real money, just like in a land-based gaming room. You can then make deposits on your account using various secure online payment methods and withdraw your winnings to your bank account. To register on this online gaming website you just need to click on the button ‘create your account’ and fill in the form.

What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings.

When you play a PLAY MONEY DEMO, you play with virtual money. In this case it is not possible to withdraw your winnings.

Is Magicwins.be a legal online gaming site?

Yes, the online gaming website Magicwins.be has been authorised by the Belgian Gaming Commission.

This means that the site has a Belgian gaming licence which allows offering online class II games of chance (licence B+4031) and that the website respects the principles established by the Belgian Gaming Commission to protect the interests of the players, such as the control on the payout percentage.

What kind of games are offered on Magicwins.be?

On Magicwins.be you can find the same types of games as the ones available in the Belgian land-based gaming rooms (classe II games).

The online games we offer can be divided into various categories:

  • dice games
  • roulette
  • blackjack
  • video poker
  • dice slots

Magicwins.be is the first website in the world to offer the famous dice games which are very well-liked by the Belgian players. These games operate on the same principles as the Dice Spinner, the Deal or no Deal, the Dice Runner and several other similar machines.

Our online gaming website offers the famous dice games which are very well-liked by the Belgian players. These games operate on the same principles as the Dice Spinner, the Deal or no Deal, the Dice runner and several other similar machines.

Which professions are not allowed to play?

In accordance with current legislation, notaries, police officers … are not allowed to play games for money and are therefore not allowed to register on this online gaming website. When creating your account, you declare that you do not practise any of the before mentioned professions and thus respect the current legislation in your country.

How old do I need to be to play on Magicwins.be?

In order to play on this online gaming website, you need to respect the conditions stated in the current legislation of your country. In Belgium you need to be at least 21 years old. If you are younger than 21, you are not allowed to register on Magicwins.be.

Being a Belgian citizen, on which gaming websites can I play?

On 1 January 2011 a legislation was enacted for the Belgian online gaming sector. This legislation poses that all Belgian online gaming sites need to have an official Belgian licence. Magicwins.be has such a licence (licence B+4031) and is therefore completely legal.

Since 1 January 2011 you commit an offense if you play on a website that hasn’t been authorised by the Belgian Gaming Commission and you risk being sued. Moreover, if you play on an unauthorised website your account on this website can be blocked by the authorities. In addition, you don’t benefit from the mechanisms established by the Belgian Gaming Commission for protecting the players.

Is my money safe on Magicwins.be?

Yes. Contrary to illegal websites, which often operate in tax haven countries beyond any control, Magicwins.be respects the Belgian legislation. The website operates under the control of the Belgian Gaming Commission and is based in Belgium.

Therefore, the money you deposit on your Magicwins.be account remains safely in Belgium.

What should I do if I’m addicted to gaming?

Above all, gaming should be fun and relaxing. If you think you are addicted to gaming, you can ask to be temporarily or permanently banned from gaming by means of this form. This means you will no longer be able to play games with real money, on this online gaming website as well as all legal Belgian websites, the casinos and the land-based gaming rooms.

If you think you are addicted to gaming or you would like to talk to somebody about this, you can call SOS GAMES 24/7 on 0800/35.777. You can also go to the website of the Gambling Clinic or read their flyer.

If you would like to be denied access to the casinos, the land-based gaming rooms and the online gaming websites, you can contact the Belgian Gaming Commission directly or send them this application form for voluntary prohibition.

If you would like to send this application on behalf of somebody else, you can fill in the application form for third party prohibition.

For more information on responsible gaming, have a look at the official Gaming Commission flyer. And don’t forget that the Gaming Commission’s goal is to protect players.

For further information, please don’t hesitate to go the page Responsible gaming.

Do you have other questions? Please have a look at the HELP section of our website.

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Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Legal limit of €500

Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that “no increase in this limit can be granted at this time”.

Magicwins.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.

Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.

In this context:

  • If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you are already registered on our website and have not yet deactivated your “legal” limit but wish to do so, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.

You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.

Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.

We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.

If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.